| Our guarantee |
| We will provide the best quality service possible for all clients we represent. We will never tell clients what they want to hear if it is not reality. We will never enter into a client relationship where we know what is expected of us cannot be delivered in good faith. We acknowledge that we may periodically lose business because we are truthful with our clients and that our competitors will tell some home owners what they want to hear regarding price to temporarily win their business. This is known as “Buying the Business”. We understand that to have a winning relationship with our clients, we must always have a mutual goal. |
| We guarantee to provide regular feedback when given by purchasers after they have inspected your property. We also feel it is imperative to give you alternatives on how to advertise and market your home to its maximum potential, and let you make the final decisions. We will advertise your home on the internet. We also guarantee to be available during office hours to discuss any matter. |
| Our values |
| We will never lose sight that our honesty, loyalty, understanding, attention to detail and creativity are what make us so different from the real estate masses. We will always utilise well trained staff to assist us in the complex home selling process. We will always promote the best interests of the owners, when hired to do so, and will strive to obtain the best price possible for the owners, from the buyers available at the time their home is on the market. We will never recommend to owners who we are working for to accept an offer if they are not completely happy with it. We will continue to work on their property with full enthusiasm until we achieve a result that they are happy to accept. |
| Throughout our real estate careers we will always strive for excellence. We are committed to furthering our education both personally and throughout the real estate industry, so that we may better serve our clients. All staff regularly attend REIV Professional Development Courses to ensure the service that we provide you is as up to date as possible. |
| We share this with you because we believe it is important for you to know how we feel about the real estate industry and how we feel about the successful marketing of your home. |
| Mission statement |
We want each client to be compelled to share their success with friends, family and acquaintances and be our “customer for life”. It is very important to us that you have experienced a very special service in buying or selling your home. We promise to give you the very best real estate experience you have had to date. It will be our pleasure to work with you!
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